Terms of Service

What PetCoworking is

PetCoworking is a focus timer built around short, honestly tracked work sessions, a companion animal that reacts to the time you protect, and shared "focus together" rooms where people work side by side. The timer and companion work fully as a guest, with no account, on the web, in the browser extension and on iOS and Android. An optional account syncs your sanctuary across devices, unlocks rooms and chat, and lets you buy Pro.

Eligibility and accounts

You may use the timer as a guest at any age that the law allows. To create an account, join a room, chat or send direct messages you must be at least 16 years old, and you confirm this once in your profile. You can sign in with email, Sign in with Apple or Google. You are responsible for keeping your sign-in secure and for what happens under your account; tell us at support@petcoworking.com if you think it has been used without your permission. Give us accurate information, keep only one account for yourself, and do not use another person's account. You can delete your account at any time as described in the Privacy Policy.

Guest data and account data

In guest mode your sanctuary lives only on your device. If you connect an account, we import your guest progress once, on that device's first successful sync; this is a one-time import, not a repeated merge, so clearing a browser later cannot re-grant currency you already earned. Uninstalling the app, clearing browser storage or losing a device without ever connecting an account means guest data cannot be recovered, because we hold no copy of it.

Pro plans, prices and auto-renewal

The timer, every companion and your session journal, including full session history, are free with no time limit. Pro is an optional paid upgrade that opens every habitat without waiting for its level, unlocks Pro-only decorations and raises the daily limit for matching your companion's coat to a photo of your pet. There is one Pro entitlement and the prices are the same on every platform. Prices are in US dollars; the App Store and Google Play show the equivalent in your local currency and taxes may be added.

• Monthly: $6.99 per month, renewing every month until cancelled.
• Annual: $49.99 per year, renewing every year until cancelled.
• Lifetime: $300.00, paid once, for Pro on your account with no renewal.

There are no free trials or discounts. Monthly and annual plans renew automatically at the price shown at purchase unless you cancel at least 24 hours before the end of the current period. Payment is charged to your Apple ID or Google account at confirmation of purchase (or to your card through Polar on the web) and again when the plan renews. We will tell you in advance if a price changes; you can cancel before it applies. Pro is attached to your PetCoworking account, so a purchase made on the web, on iOS or on Android works on all of them once you are signed in to the same account.

Cancelling, refunds and restoring purchases

The seller of a web purchase is Polar, acting as merchant of record; App Store and Google Play purchases are sold by Apple or Google. That decides who can refund you and how.

• Web (Polar): cancel or manage your subscription from the link in your Polar receipt email, or write to support@petcoworking.com and we will help. Refunds follow Polar's buyer terms; where the law gives you a withdrawal or cancellation right, it applies.
• iOS (App Store): cancel in Settings → your name → Subscriptions, or at apps.apple.com/account/subscriptions. Refund requests go to Apple at reportaproblem.apple.com. We cannot cancel or refund an App Store purchase.
• Android (Google Play): cancel in Play Store → Payments and subscriptions → Subscriptions. Refunds follow Google Play's policy. We cannot cancel or refund a Play purchase.
• Restore: in the app, use Restore purchases on the Pro screen to reattach an existing purchase to your account.
• Lifetime is a one-time, non-consumable purchase. It has nothing to renew or cancel and lasts for as long as the service offers Pro.
• If a payment fails, Pro continues for a short grace period while the store retries; if it is never resolved the account returns to the free plan. We never delete your data when Pro lapses. Your companion, sessions and journal stay as they were and only Pro features pause.

Rooms, chat and community

Rooms let people work together and chat. Everything you post must follow these terms and the rules in "Acceptable use". Messages are checked automatically by a moderation service (DeepSeek) and can be blocked or hidden. Repeated violations lead to a temporary mute; serious or repeated abuse can end your access to rooms or the whole service. You can report any message or person and block anyone. We review reports and act on them, but we do not promise to monitor every conversation and we are not responsible for what other users say. Direct messages are only possible between people who have accepted each other as connections. Chat messages are kept until the sender deletes their account; reactions are deleted after 7 days. Do not share information you want to keep private in a room.

Your content

You keep the rights to what you write, name and upload (your username, bio, messages and pet photo). You give us a worldwide, non-exclusive, royalty-free licence to host, process, display and moderate it, only as needed to run the service, for as long as it is on the service. You promise you have the right to post it and that it does not break the law or anyone's rights.

Photo coat matching

You may match your companion's colours and markings to a photo of your own pet. Only upload photos of animals you have the right to use; photos of people are rejected. The photo is processed by DeepSeek only to classify it into fixed options (colours from our palette, a pattern, an ear shape, a tail type and the nearest of our species), which recolour our own illustrated companion; no new image is created from your photo and it is not stored by us. What we keep is the resulting coat settings. Daily limits apply: 3 matches on the free plan and 20 with Pro.

Acceptable use

Please do not:

• harass, threaten, hate on, sexualise or exploit anyone, or post sexual content involving minors;
• post spam, scams, advertising, personal data of others or anything unlawful or infringing;
• impersonate another person or misrepresent your age;
• try to get around moderation, mutes, blocks, limits or Pro entitlement checks, or share purchased access with people it was not bought for;
• probe, scrape, overload or interfere with the service, other users or our providers, or reverse engineer it except where the law allows;
• use the service in a way that puts a minor at risk.

The browser extension

The extension adds a toolbar timer and an optional per-site focus blocklist. The list of sites you soften during a session is something you configure yourself. We do not ship a default list and do not see which sites you chose unless you connected an account and the setting is part of your synced preferences.

Apple, Google and other third parties

The service depends on third parties such as Apple, Google, Polar, RevenueCat, Supabase, Vercel and DeepSeek, and links to sites we do not control. Their terms apply to their services, and we are not responsible for them. If you use the iOS or Android app, Apple's and Google's app store terms also apply, and the End User License Agreement sets out the licence and the Apple-required terms.

Suspension and termination

You can stop using the service and delete your account at any time. We may suspend or end your access, remove content, or restrict features if you breach these terms, put others at risk, misuse billing, or if the law requires. Where reasonable we will tell you why and how to appeal at support@petcoworking.com. Ending your account does not cancel a store subscription; cancel that separately. Sections that by nature should survive (your content licence, limits of liability, governing law) survive termination.

No professional advice

PetCoworking is a productivity and focus tool. It is not a medical, psychological or clinical product, and nothing in the app or its guides is diagnosis or treatment advice. If you need support with attention, sleep or mental health, please speak to a qualified professional. In an emergency, contact your local emergency services.

Availability and changes

We may change, add or remove features over time, including Pro features. We will try to give notice of changes that materially reduce what an active paying subscriber gets, and you may cancel if you disagree. The free tier may change shape as we learn what helps people focus. We do not guarantee the service will be uninterrupted or error-free.

Disclaimer and limitation of liability

The service is provided "as is" and "as available". To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. To the fullest extent the law allows, we are not liable for indirect, incidental, special, consequential or punitive damages, or for lost data, profits or goodwill, arising from your use of the service, and our total liability for any claim is limited to the greater of the amount you paid us for the service in the twelve months before the claim and US$50. Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, for fraud, or your mandatory consumer rights where you live.

Governing law and disputes

These terms are governed by the laws of India, without regard to conflict-of-law rules, and the courts in Jaipur, Rajasthan have jurisdiction, except that if you are a consumer you keep the protection of the mandatory laws and the right to bring claims in the courts of the place where you live. Before starting a formal claim, please write to support@petcoworking.com so we can try to resolve it informally.

Changes to these terms

We will update the version and the "last updated" date above when these terms change and, for changes that matter, tell you in the app or by email before they take effect. Continuing to use the service after a change means you accept the updated terms.

Contact

Privacy requests, legal notices, billing and general help: support@petcoworking.com. Provider: Dapols, G3 Janpath, Shyam Nagar, Jaipur, Rajasthan 302019, India.